Refund policy
You have a full 30 days from the moment your package arrives to try out your new item and decide if it's just right for you. If for any reason you're not completely happy, just let us know within 30 days and we'll take care of the rest
Eligibility
For a return to be possible, your item needs to be in the same pristine condition as when you first received it - unworn, unused, with all tags still attached, and in its original packaging. This ensures we can accept it back and process your return smoothly. You’ll also need the receipt or proof of purchase.
For a return to be possible, your item needs to be in the same pristine condition as when you first received it - unworn, unused, with all tags still attached, and in its original packaging. This ensures we can accept it back and process your return smoothly. You’ll also need the receipt or proof of purchase.
Starting a Return
To start a return, you can contact us at info@qbemporium.com. Please note that returns will need to be sent to the following address: [ Lahore Pakistan ].Once your return is approved, we'll email you a prepaid shipping label and easy-to-follow instructions, so you can conveniently print the label and ship the package back to us. We'll take care of the shipping costs and make the process as seamless as possible
To start a return, you can contact us at info@qbemporium.com. Please note that returns will need to be sent to the following address: [ Lahore Pakistan ].Once your return is approved, we'll email you a prepaid shipping label and easy-to-follow instructions, so you can conveniently print the label and ship the package back to us. We'll take care of the shipping costs and make the process as seamless as possible
Damages and Issues
As soon as you receive your order, please take a moment to inspect it carefully. If you notice any issues - like damage, defects, or the wrong item altogether - please don't hesitate to reach out to us right away. We're here to help and want to make things right for you as quickly as possible.
As soon as you receive your order, please take a moment to inspect it carefully. If you notice any issues - like damage, defects, or the wrong item altogether - please don't hesitate to reach out to us right away. We're here to help and want to make things right for you as quickly as possible.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please note that, for safety reasons, we cannot accept returns on items that are hazardous, flammable, or gaseous in nature. These materials require special handling and disposal, and we want to ensure everyone's safety and well-being. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please note that, for safety reasons, we cannot accept returns on items that are hazardous, flammable, or gaseous in nature. These materials require special handling and disposal, and we want to ensure everyone's safety and well-being. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The most efficient way to get the item you want is to start by returning the one you have, and then place a new order for the desired item once the return is processed. This way, you'll get the right item quickly and without any hassle.
European Union 14-Day Cooling-Off Period
If you're in the European Union, you have the right to change your mind or cancel your order within 14 days of receiving your goods - no questions asked! This is a consumer right granted by EU law, and we're happy to honor it.
If you're in the European Union, you have the right to change your mind or cancel your order within 14 days of receiving your goods - no questions asked! This is a consumer right granted by EU law, and we're happy to honor it.
Refunds
As soon as we receive and inspect your returned item, we'll be in touch to let you know if everything checks out. If all is good, we'll process your refund within 10 business days, and you'll see the credit pop up on your original payment method. Just a heads up: it might take your bank or credit card company a few extra days to post the refund, so thanks for your patience.
As soon as we receive and inspect your returned item, we'll be in touch to let you know if everything checks out. If all is good, we'll process your refund within 10 business days, and you'll see the credit pop up on your original payment method. Just a heads up: it might take your bank or credit card company a few extra days to post the refund, so thanks for your patience.
If your refund is taking too long, contact us at info@qbemporium.com after 15 business days