Privacy Policy
This Privacy Policy describes how QB Emporium (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qbemporium.com (the "Site") or otherwise communicate with us (collectively, the "Services"). When we say 'you' or 'your' in this Privacy Policy, we're referring to you - the person using our services, visiting our website, or otherwise interacting with us. We're talking about your personal information and how we protect it we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using our services, you're agreeing to let us collect, use, and share your information in the ways we've described in this Privacy Policy. If you're not comfortable with that, we understand - just don't use our services. We want to be upfront and transparent about how we handle your data.
Changes to This Privacy Policy
We may need to revise this Privacy Policy from time to time to accommodate changes in our services, adapt to new regulations, or address other pertinent reasons. We'll make sure to post the latest version here, so please check back periodically to stay informed about how we're protecting your information. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To deliver the Services, we have gathered and collected over the past 12 months personal data about you from various channels, as outlined below. The data that we gather and utilize varies depending on how you engage with us.
In addition to the specific uses outlined below, we may utilize data we gather about you to connect with you, deliver the Services, meet any applicable legal requirements, uphold any applicable terms of service, and to safeguard or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we collect about you varies based on your interactions with our website and use of our services. When we refer to "personal information", we mean data that identifies, relates to, describes, or can be linked to you. The following sections provide details on the categories and specific types of personal data we collect:
Information We Collect Directly from You
When you use our services, you may choose to share personal information with us, including:
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Contact details: name, address, phone number, and email
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Order details: name, billing and shipping addresses, payment confirmation, email, and phone number
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Account credentials: username, password, and security questions
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Shopping activity: items viewed, added to cart or Wishlist
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Support queries: information shared with our customer support team
Please note that some features require you to provide this information to function properly. You have the option to withhold this information, but it may limit your access to these features.
Information We Collect through Cookies
We also automatically gather certain data about your engagement with the Services ("Usage Data"). To do this, we may utilize online tracking technologies, such as cookies, pixels, and similar tools ("Cookies"). Usage Data may encompass information about how you navigate and utilize our Website and account, including device details, browser characteristics, network connection information, your IP address, and other data related to your interaction with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third-party sources, including:
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Vendors and service providers that support our website and services, such as Shopify.
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Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process transactions and fulfill orders.
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Third-party tracking technologies, such as pixels, web beacons, and cookies, used to collect information when you interact with our website, emails, services, or advertisements.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, and their policies and practices are beyond our control. For more information, please see the section on Third Party Websites and Links.
How We Use Your Personal Information
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We utilize your personal information to:
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Provide and Deliver Products and Services: We process transactions, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and other transactions, manage your account settings, arrange shipping, and facilitate returns and exchanges to honor our contractual obligations with you.
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Personalize Marketing and Advertising: We use your information to send targeted marketing, promotional communications, and advertisements by email, text message, or postal mail, and to display personalized advertisements for products or services on our website and other platforms.
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Ensure Security and Prevent Fraud: We detect, investigate, and take action against potential fraudulent, illegal, or malicious activity, and We strongly advise you to keep your account credentials confidential and not share them with anyone, to safeguard your account from unauthorized access and potential security breaches.
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Communicate and Support: We use your personal information to provide customer support, respond to your inquiries, improve our Services, and maintain our business relationship with you, which is in our legitimate interests to ensure your satisfaction and loyalty.
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Cookies
Like many online platforms, we utilize Cookies on our Website. For specific details about the Cookies we use in conjunction with Shopify, please refer to https://www.shopify.com/legal/cookies. We employ Cookies to enhance and optimize our Website and Services (including recalling your preferences and actions), to conduct analytics and gain a deeper understanding of user engagement with our Services (in our legitimate interests to manage, improve, and refine our Services). We may also allow third-party services and providers to utilize Cookies on our Website to tailor services, products, and advertising on our Website and other online platforms.
Most internet browsers automatically accept Cookies by default, but you can opt to configure your browser to delete or decline Cookies through your browser settings. Please note that deleting or blocking Cookies may adversely affect your user experience and may cause certain features and functionalities of our Services to malfunction or become unavailable. Moreover, blocking Cookies may not entirely prevent us from sharing information with third-party partners, such as our advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy. Such situations may include:
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Service Providers: We share information with vendors who perform tasks on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
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Business and Marketing Partners: We collaborate with partners, including Shopify, to provide services and personalized advertising. Our affiliates will manage your data according to their data protection policies.
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Consent: We disclose information to third parties when you explicitly request or consent to such sharing, such as for product shipment or through social media widgets and login integrations.
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Corporate Group: We share information within our corporate group or with affiliates to operate our business effectively.
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Business Transactions: We disclose information in connection with business transactions like mergers or bankruptcies, to comply with legal obligations, enforce terms of service, and protect our Services, rights, and users' rights.
Categories of Personal Information Disclosed
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information
| Category | Categories of Recipients |
|---|---|
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We do not utilize or divulge sensitive personal information for the purposes of inferring characteristics about you.
[NOTE TO MERCHANT- INSERT THE FOLLOWING PARAGRAPH AND CHART IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED “DISTRIBUTING” OR “EXCHANGING” PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR “TARGETED ADVERTISING”]
We have “distributed” and “exchanged” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
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Personal identifiers, including fundamental contact information and specific order and account details, are utilized in our advertising and marketing endeavors.
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Business and marketing partners |
| Transactional data, encompassing records of products or services acquired and comprehensive shopping history, is utilized in our advertising and marketing initiatives | Business and marketing partners |
| Online activity data, including Usage Data and other network behavior, is utilized in our advertising and marketing efforts | Business and marketing partners |
User Generated Content
By using the Services, you may have the opportunity to share product reviews and other user-generated content. Please note that any content you submit to public areas of the Services will be publicly accessible and viewable by anyone.
We do not have control over who accesses the information you choose to share with others, and we cannot guarantee that they will respect your privacy or maintain the security of your information. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties
Third Party Websites and Links
Our website may contain links to external websites or platforms operated by third-party vendors. If you choose to navigate to these unaffiliated sites, we recommend reviewing their privacy policies, security measures, and terms of use. We are not responsible for the privacy, security, or content of these external sites, including the accuracy, completeness, or reliability of the information they provide. Additionally, information shared on public or semi-public forums, including third-party social media platforms, may be accessible to other users of our Services and/or users of those platforms, without limitation on its use by us or third parties. The inclusion of these links does not imply our endorsement of the content or operators of these external platforms, except as explicitly stated on our website.
Children’s Data
Our Services are not designed for use by minors, and we do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the contact details provided below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years old. We are committed to complying with applicable laws and regulations related to the protection of children's privacy.
Security and Retention of Your Information
Please be advised that no security measures are foolproof or breach-proof, and we cannot guarantee "complete security." Additionally, any data you transmit to us may not be secure during transmission. We advise against using unsecured channels to transmit sensitive or confidential data to us.
The duration for which we store your personal data depends on various factors, such as whether we require the data to manage your account, provide the Services, comply with legal requirements, settle disputes, or enforce other applicable agreements and policies.
Your Rights and Choices
Depending on your location, you may be entitled to some or all of the following rights regarding your personal data. However, these rights are not absolute, may only apply in specific circumstances, and we may refuse your request as permitted by law.
Right to Retrieve/Be Informed. You may have the right to request access to the personal data we hold about you, including details about how we utilize and share your information.
Right to Erase. You may have the right to request that we delete the personal data we maintain about you.
Right to Rectify. You may have the right to request that we correct inaccurate personal data we maintain about you.
Right of Data Transfer. You may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Limitation of Processing: You may have the right to ask us to cease or restrict our processing of personal data.
Withdrawal of Consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent.
Appeal: You may have the right to challenge our decision if we refuse to process your request. You can do so by replying directly to our decline.
Managing Communication Preferences: We may send you marketing emails, and you may choose to stop receiving them at any time by using the opt-out option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
You may exercise any of these rights by visiting our website or by reaching out to us using the contact information provided below.
We will not treat you unfairly for exercising any of these rights. We may need to collect certain information from you to confirm your identity, such as your email address or account details, before providing a meaningful response to your request. As permitted by applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to confirm your identity directly with us. We will respond to your request in a timely manner, as required by relevant regulations.
International Users
Please be aware that we may transmit, store, and process your personal data outside the country where you reside, including the United States. Our staff, third-party service providers, and partners in these countries will also handle your personal data.
If we transmit your personal data outside of Europe, we will utilize established transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country deemed to offer a sufficient level of protection.
Contact
If you have any inquiries about our data protection practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please Email us at
info@qbemporium.com or reach out to us at our office in Pakistan